Thursday, April 15, 2010

Red Herrings

Red herring is a term used by business leaders to describe concerns that he or she has when implementing ESSP's like I described in my last post. These leaders usually have a consistsnet set of concerns about the negative things that could happen with this implementation. Two ceoncerns are: fears that people won't use the newly available ESSP's and the fear that they will. The latter eventually will trump the first and take precedence. The business leader asks questions like: What if employees use their internal blogs to post hate speech or pornography, or to harass a coworker? What if blogs are used to denigrate the company itself, air dirty laundry, or talk how misguided its leadership and strategy are?
If the information on these platforms really is valuable, won’t it be harvested by spies and sold to the highest bidder?
Don’t these technologies make it easier to leak secrets to the outside world?
What if unhappy customers use our community site to air grievances, and to talk loudly and often about our lousy products or Kafkaesque customer service?
What if a supplier uses our site to complain about how we never pay on time?
These are very common questions as to why ESSP's for most company's never get off the ground.

No comments:

Post a Comment